Refund policy
We want you to love your purchase. If you are not completely satisfied, you may return eligible items within 30 days from the date of delivery.
Return Eligibility & Conditions
To be eligible for a return:
-
Items must be unworn, unwashed, and in their original condition with all tags attached.
-
Items must be free from makeup stains, perfume, or signs of wear.
-
Proof of purchase (such as your order number or receipt) is required.
How to Initiate a Return
-
Contact our support team at info@technoyo.com with your order number and reason for return.
-
Our customer care team will provide you with the return authorization and shipping instructions.
-
Package the item securely and ship it back using a tracked postal service.
Note: Return shipping costs are the responsibility of the customer unless the item received was incorrect, damaged, or defective upon arrival.
Refund Process & Timelines
-
Once your return is received and inspected at our UK processing facility, we will send you an email confirmation.
-
Approved refunds will be processed back to your original payment method within 7 days.
-
Please note that depending on your bank or card issuer, it may take additional time for the funds to reflect in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery at info@technoyo.com with photo evidence. We will promptly issue a free replacement or a full refund, including any initial shipping fees.
Exchanges & Restocking Fees
-
Restocking Fees: We do not charge any restocking or handling fees (£0).
-
Exchanges: The fastest way to exchange an item is to return the original piece for a refund and place a new order online.
Contact Information:
Store Name: Technoyo
Address: 28 Crakell Rd, Reigate RH2 7DS, United Kingdom
Email: info@technoyo.com
Phone: +44 7828 720496
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+00:00)
Response Time: We aim to respond within 1–2 business days.