Welcome to our FAQ section. Here you’ll find answers to frequently asked questions about our products, shipping, orders, and customer support. If you need additional help, feel free to reach out — our support team is always ready to assist.
1. How long does delivery take?
Our estimated delivery timeline for orders across the UK is as follows:
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Order processing time: 2–3 business days (Monday–Friday)
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Shipping time: 5–7 business days (Monday–Friday)
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Estimated total delivery time: 7–10 business days (Monday–Friday)
For complete details, please refer to our Shipping Policy.
2. Do you offer free shipping?
Yes, we offer Free Shipping on all orders delivered within the United Kingdom with no minimum purchase required.
3. Where is Technoyo based?
We are an independent online store serving customers across the United Kingdom, offering quality products with direct tracked shipping nationwide.
4. What if my item arrives damaged or faulty?
If your item arrives damaged, defective, or incorrect, we will process a replacement or a full refund at no extra cost to you. Please contact our support team within 30 days of receiving your order.
5. Can I cancel my order after placing it?
Yes, you may request an order cancellation within 24 hours of placing it. Please contact us as soon as possible so we can halt processing before dispatch.
6. What is your Refund Policy?
We offer a 30-day return window for eligible unused items. For full instructions on how to initiate a return, please review our Refund Policy.
7. When will I receive my refund?
Once your return is delivered to our facility and inspected, your refund will be processed back to your original payment method within 7 days.
8. Do your products come with a coverage period?
Yes, all products are covered under our 30-day return and satisfaction policy. If you experience issues with a defective item, please reach out to our team.
9. How can I contact customer support?
You can contact us directly via our Contact Us page or by emailing info@technoyo.com
10. Do you ship internationally?
Currently, we only ship within the United Kingdom. We are working on expanding our shipping destinations in the future.
11. Do you have a physical retail store?
No, we operate exclusively online. This allows us to offer competitive pricing and direct delivery to your door.
12. Do you accept bulk or wholesale orders?
Yes, we accommodate bulk inquiries. Please reach out to our support team to discuss your specific requirements.
13. How can I exchange a product?
To exchange an item for a different size, colour, or style, please contact us at info@technoyo.com, and we will guide you through our seamless exchange process.
14. How can I track my order?
Once your order ships, you will receive a tracking link via email. You can also monitor your shipment at any time through our Order Tracking page.
Contact Information:
Store Name: Technoyo
Address: 28 Crakell Rd, Reigate RH2 7DS, United Kingdom
Email: info@technoyo.com
Phone: +44 7828 720496
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+00:00)
Response Time: We aim to respond within 1–2 business days.